Payment & Shipping
Shipping costs and payment details
Sofort: As a safe and immeadiate payment transfer service, SOFORT banking allows you to use your usual online banking details and receive 3% discount of the total value of your basket. Customers residing outside the euro zone pay in their local currency,
PayPal: Fast, secure, transparent - and with certified buyer protection.
Credit card: We deliver and charge your card the following month.
Order value up to EUR 1,000.00: European Union 19.00; Rest of (Continental) Europe: EUR 49.00; World: EUR 79.00
Order value above EUR 1,000.00: free of charge within the European Union; Rest of (Continental) Europe: EUR 19.00; World: EUR 49.00
The shipping costs for discounted exhibits are based on the original retail price. For deliveries to non-EU countries you have to pay taxes, duties and fees. For more information on tariffs please check the latest EU customs regulations, for import VAT to your country at the German Federal Ministry of Finance and for imports into Switzerland at the Swiss Federal Customs Administration.
Bank account and Paypal PLUS
For bank transfers please use the below account: GAUCHO DESIGN c/o WEINBAUMS, Volksbank Leipzig, IBAN: DE68 8609 5604 0307 3300 75, BIC: GENODEF1LVB
Please send payments via Paypal to the following address: email@example.com
Delivery time and returns
Depending to the package size, we ship via DHL, UPS or a forwarding agency; the production time for all items is 14 business days. Orders are shipped within three (European Union), five (Rest of Europe) and twelve days (World). In case the product is damaged or it does not meet your expecations, the said item can be simply delivered back to us at your cost. You get your money back as soon as the shipment arrives at our offices. Please contact us before returning goods from overseas.
Please note that discounted items are excluded from the exchange and/or return.
Right of withdrawal
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days from the day
- on which you or a third party nominated by you, who is not the carrier, has taken possession of the goods, provided you have ordered one or more goods as part of a single order and these are or will be delivered in a uniform manner;
- on which you or a third party named by you, who is not the carrier, has taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately
To exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or email). To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.
Please send your revocation to: GAUCHO DESIGN c/o WEINBAUMS, Friedrichstrasse 2, D-06844 Dessau, Germany, email: firstname.lastname@example.org or email@example.com
Consequences of cancellation
If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any event no later than 14 days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the 14 day period has expired.
You bear the direct costs of returning goods that can be sent by parcel as well as the direct costs of returning goods that cannot be sent by parcel.
You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functioning of the goods.
Reasons for exclusions or expiry
The right of withdrawal does not apply to contracts
- for the delivery of goods which are not prefabricated or individually designed and manufactured according to the personal needs of the customer
The right of withdrawal expires prematurely for contracts
- for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery
Do you have any questions about or products or your order? We are available on weekdays between 10 am to 6 pm (CET): by phone at +49-340-8591 3527 and via email at firstname.lastname@example.org or email@example.com