Right of withdrawal

The right of withdrawal is available to consumers. Consumers are natural persons who conclude legal transactions for purposes that can largely not be attributed to their commercial or independent professional activity.

Cancellation policy

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days from the day

- on which you or a third party nominated by you, who is not the carrier, has taken possession of the goods, provided you have ordered one or more goods as part of a single order and these are or will be delivered in a uniform manner;

- on which you or a third party named by you, who is not the carrier, has taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately

To exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or email). To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.

Please send your revocation to: GAUCHO DESIGN c/o WEINBAUMS, Friedrichstrasse 2, D-06844 Dessau, Germany, email: info@gaucho-design.com or info@weinbaums.com

Consequences of cancellation

If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than 14 days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the 14 day period has expired.

You bear the direct costs of returning goods that can be sent by parcel as well as the direct costs of returning goods that cannot be sent by parcel.

You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functioning of the goods.

Reasons for exclusions or expiry

The right of withdrawal does not apply to contracts

- for the delivery of goods which are not prefabricated or individually designed and manufactured according to the personal needs of the customer

The right of withdrawal expires prematurely for contracts

- for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery

Last update on 29 May 2020